Refund policy

Last updated: October 22, 2026

Returns

All sales are final. We do not accept returns except for manufacturing defects reported within 48 hours of delivery. To report a defect, message us on WhatsApp at +1 862-469-4055 or email 9oneroots@gmail.com with your order number and clear photos. If we confirm the defect, we will offer a repair, replacement or refund. Other return requests may be considered case by case; please contact us before sending anything back.

Exchanges

You may request an exchange for a different size, colour or item that is in stock, within 7 days of delivery. Items must be unworn, unwashed and unaltered, with all tags and original packaging. Contact us first; items sent back without an approved request cannot be exchanged.

Costs

The customer pays return shipping for both exchanges and approved returns. A $10 restocking fee applies, which we may waive case by case. If the new item costs more, you pay the difference. Shipping for the replacement item is also paid by the customer and is charged when we confirm your exchange.

Final sale

Pieces altered to your measurements, and the alteration fee, are final sale and cannot be returned or exchanged.

Refunds

Approved refunds go back to the original payment method within 5 business days of receiving and inspecting the item. Your bank may take a few extra days to show it.

This policy does not limit any rights you may have under applicable consumer protection laws.