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Shipping policy

Last updated: October 22, 2026

Where we ship

We currently ship within the United States.

Processing time

Ready-to-wear orders ship within 24 hours on business days. Pieces with our alteration service ship 3โ€“5 business days after we confirm your measurements.

Shipping cost

Free shipping on orders of $100 or more. For orders under $100, shipping rates are shown at checkout.

Delivery time

Orders usually arrive within 3โ€“7 business days after dispatch. Delivery times are estimates from UPS and are not guaranteed.

Tracking

You will receive a tracking link by email once your order ships.

Address and delivery

Please check your shipping address at checkout; we cannot redirect packages once they have shipped. UPS does not deliver to P.O. boxes. If your package shows as delivered but you cannot find it, contact us within 48 hours and we will help you file a claim with UPS.

Questions

Message us on WhatsApp at +1 862-469-4055 or email 9oneroots@gmail.com.